GENERAL TERMS AND CONDITIONS OF SERVICE OF “LAZÁR OK” HOTEL, HOSPITALITY TRADE AND SERVICE LIMITED LIABILITY COMPANY

1. Scope

1.1. Personal and material scope

These general terms and conditions (hereinafter referred to as the GTC) apply to the accommodation, restaurant and other accommodation services provided by “LÁZÁR OK” Hotel, Catering and Service Limited Liability Company and the Hajnal Hotel catering establishment operated by it (hereinafter referred to as the Hotel) to all hotel and restaurant guests (hereinafter referred to as the Guest), with particular regard to the contracts under which the Hotel rents out conference, banquet and event rooms for holding various events, such as conferences, banquets, seminars, weddings, etc. These GTC also apply to all further deliveries and services of the Hotel related to such events (such as the rental of audiovisual equipment, outside catering services, etc.).

These GTC – unless otherwise agreed in writing – also apply to long-term seasonal price agreements concluded with so-called “wholesalers” and travel agencies that offer the Hotel’s services on the internet (e.g.  www.booking.com ,  www.szallas.hu  websites) and in other ways to third parties. Travel agencies and “wholesaler” Customers are only entitled to sell via the internet if they have signed a separate contract for this purpose.

The hotel guest Customer acknowledges these GTC by signing the check-in form when checking in to the Hotel, the restaurant guest by using the service, and other Customer parties by concluding individual contracts. The Hotel considers any agreement on a reservation between the Customer and the Hotel, whether oral or written, to be an individual contract.

The Hotel and the Customer accept the scanned electronic version of the check-in form with its signature and/or electronic signature as a document with the same evidentiary value as the original copy.

1.2. Temporal scope:

The Hotel is entitled to unilaterally amend these GTC at any time, but is also obliged to notify the Customers who have already concluded an individual contract in writing at least 15 (i.e. fifteen) calendar days before the planned entry into force of the amendment by sending the amended GTC or, at its option, by sending a notice that the amended general business conditions can be viewed on the Hotel’s website. If the Customer does not indicate his/her contradiction or objection within 15 (fifteen) calendar days of the notification, the new GTC shall be deemed to have been accepted by him/her. If the Customer objects or objects to the amendments, the Hotel is entitled to terminate the concluded individual contract with immediate effect within 5 (five) working days of receipt of the objection or contradiction. If the Hotel does not exercise its right of termination within 5 (five) working days of receipt of the objection, the content of the GTC prior to the amendment shall govern the individual contract.

Unless otherwise agreed in writing in a specific agreement between the Customer and the Hotel, the Parties shall consider the provisions of these GTC to be governing.

2. Interpretative provisions

2.1. GTC: This document, which qualifies as a general contract term pursuant to Section 6:77. (1) of Act V of 2013 on the Civil Code (Ptk.).

2.2. Hotel: The “LÁZÁR OK” Hotel, Catering Industry Trade and Service Limited Liability Company (Headquarters: 1042 Budapest, Árpád út 41-43, 3rd floor, door 1), and the Hajnal Hotel catering establishment operated by it (address: 3400 Mezőkövesd, Hajnal u. 2.)

2.3. Guest: A user of any tourism and/or accommodation and/or event organization service provided by the Hotel.

2.4. Wholesaler or OTA (“Online Travel Agency”): A third party mediating any tourism and/or accommodation and/or event organization services provided by the Hotel, in particular  the persons operating the websites www.szallas.hu and  www.booking.com  .

2.5. Customer: The person who orders any tourism and/or accommodation and/or event organization services, either directly from the Hotel or through an intermediary. The Customer may be the same as the Guest, but this is not necessary.

2.6. Booking out: The performance of any tourism, accommodation and event organization service provided by the Hotel by a third party that operates another hotel of the same or higher category as the Hotel.

2.7. VAT: value added tax according to Act CXXVII of 2007 on Value Added Tax (VAT).

2.8. IFA: Tourism tax according to the Mezőkövesd City Municipality’s Decree No. 34/2009. (XII.23.) ÖK. on tourism tax (hereinafter referred to as: local government decree). Currently, according to the local government decree, the tax rate is 350,- HUF/person/guest night.

2.9. Force majeure: An unavoidable external cause that is not foreseeable by either the Guest or the Hotel, and is beyond their control, and which cannot be expected to be prevented by either the Guest or the Hotel. This category of cases includes, for example, the following: war, revolution, violent crime committed by a third party, earthquake, flood, fire, accident for which the operator of any dangerous plant is responsible, windstorm, gas explosion, pandemic, as well as power outage affecting the settlement of Mezőkövesd, temporary suspension of drinking water utility services by the utility company.

2.10. Contract or Contracts: Contract(s) for the provision of any tourism and/or accommodation and/or event organization services concluded between the guest and the Hotel.

2.11. No show: Failure by the guest to appear at the Hotel on the first day of the reservation without prior notice. This includes the case when the Customer or the Guest does not cancel the individual accommodation service by the penalty-free cancellation deadline, or cancels the reservation after the deadline, i.e. late.

3. Conclusion of contract, contracting parties, liability

3.1. The Hotel’s services can be ordered and reserved for specific times by phone, e-mail, on the  website www.hajnalhotel.hu  , as well as through a Wholesaler or Online Travel Agency.

3.2. If the order for the Hotel’s services is placed directly with the Hotel by the Guest or his/her representative, the Guest is the contracting party (and also the party liable for payment) – hereinafter referred to as the Customer.

3.3. If the Order for the Hotel’s services is placed by a third party on behalf of and at the expense of the Guest, the third party – hereinafter referred to as the Authorized Party – is obliged to provide the Hotel with credible evidence of its status as an authorized party. In such a case, the Contracting Party and the party liable to pay is the Guest.

3.4. If the Customer is not the same as the Guest, they are jointly and severally liable towards the Hotel for the fulfillment of all obligations assumed in the contract.

3.5. The Client is responsible for paying for any additional services used by the event participants, and is also responsible for any damage caused by its employees, assistants, event participants or itself to the building serving as the venue of the event or its furnishings and equipment.

3.6. The Hotel will send a confirmation of the reservation via e-mail or also electronically on the OTA platform.

3.7. Binding offer

3.7.1. Unless otherwise agreed in writing, in the event of an individual accommodation service order, i.e. a maximum of 9 (nine) rooms booked for the same time, the Hotel shall send an offer via e-mail within 24 (twenty-four) hours on working days upon the Customer’s verbal or written request for an offer. If no specific written order is received within 48 (forty-eight) hours of sending the offer, the Hotel’s obligation to make an offer shall cease. The Contract shall be concluded upon the written confirmation of the Customer’s written order by the Hotel.

3.7.2. In the case of group bookings, i.e. 10 (ten) or more rooms for the same time or event services, the Hotel will send a written offer within 24 (twenty-four) hours on working days upon the written request of the Customer.

3.7.3. The Hotel shall set a binding period of 14 (fourteen) calendar days for the contract offer sent to the Customer – unless a different period is specified in the individual offer. If the contract signed by the Customer does not reach the Hotel by 24:00 on the last day of this deadline, the offer shall be invalid. The contract shall be concluded by the Customer and the Hotel – i.e. the contracting parties – by signing a written contract or, in the case of an exchange of messages via e-mail, by accepting the agreement reached between the Customer and the Hotel.

3.7.4. Hotel excludes the acceptance of its offer by the Customer with different content. If the Customer sends an order to the Hotel with content that does not correspond to the offer, the Parties interpret this as meaning that the Customer has requested a new offer and the Hotel is free to decide on the terms and conditions of the new offer, based on which the Customer may send an Order to the Hotel similarly to the previous ones.

4. Quality of services, prices, payment

4.1. The Hotel is obliged to provide the services requested by the Customer on site with a referral behavior and falling within its scope of services. The Customer orders the telephone, internet, TV, parking and minibar services with a referral behavior. The Customer acknowledges the use of these services with a referral behavior by signing the registration card filled out at check-in and the individual contracts.

4.2. The Hotel is entitled to use a subcontractor to provide certain of its services and thus provide an mediated service. In particular, the Hotel provides mediated services for TV, telephone, internet and certain massage services. In the event of overbooking or temporary operational problems, the Hotel is entitled to provide its services by using another hotel of the same or higher category as a subcontractor (so-called booking out), in which case the provision of mediated services is also implemented. In this case, the Hotel provides the Customer with a telephone call option and a transfer there and back, however, the Customer is obliged to pay the price specified in the contract to the Hotel. If the Customer has accepted the replacement accommodation, he/she may not subsequently claim compensation from the Hotel.

4.3. The Customer is obliged to pay the agreed price for the services to the Hotel after use and before leaving the Hotel. The Hotel is entitled to allow the Customer to make subsequent payments after a preliminary credit check.

4.4. Any price changes within 12 (twelve) months from the conclusion of the contract are excluded, except in the case of changes in taxes (e.g.: general sales tax, tourist tax). The Hotel is entitled to pass on additional charges due to changes in the effective tax legislation to the Customer, with simultaneous notification to the Customer. After the expiry of the above one-year period, the Hotel reserves the right to increase prices. The Hotel is entitled to freely change its publicly announced (non-contracted) prices without prior notice.

4.5. If the Hotel orders or has ordered technical, engineering or other services from third parties for the Customer, this is always done for the benefit of the Customer (intermediate services). The Customer is responsible for the careful and proper use and proper return of the equipment used, and is obliged to indemnify the Hotel from claims made by third parties arising from the transfer of the equipment in question.

4.6. Invoices issued by the Hotel in Hungarian Forint – unless otherwise agreed in writing in the individual contract – shall be paid in cash on the day of issue or by bank/credit card, or in the case of subsequent transfer, within 10 (ten) calendar days from issue, without any deductions, in Hungarian Forint (HUF) or in the currency specified in the contract. The exchange rate for room prices shall be the exchange rate of the Hungarian National Bank valid on the day the Guest pays the fee for the services provided by the Hotel. The exchange rate for individual services (e.g. food, drinks, banquet, room rent, equipment rent) may differ from this. In the event of late payment, the Hotel is entitled to charge default interest in accordance with Section 6:48 of the Civil Code for Customers who are consumers and Section 6:155 of the Civil Code for Customers who are not consumers. In the case of a deposit or advance payment, the paid deposit or advance payment and the final invoice can only be paid in the same currency (e.g. either both payments in HUF, or both in EUR).

4.7. If the Contract fails to be fulfilled at the time of booking for reasons within the Hotel’s sphere of interest, double the amount of the deposit shall be returned to the person who made the deposit, or in the event that the Contract fails to be fulfilled for reasons within the Customer’s or Guest’s sphere of interest, the Hotel may retain the transferred amount. In the event of the contract being fulfilled, the deposit shall be included in the fee for the service provided by the Hotel.

4.8. Payment is made by transfer, indicating the legal title of use, to the Hotel’s HUF/EUR/USD bank account held at the following Bank.

Bank name: Commercial and Credit Bank Ltd.

Address: 1095 Budapest, Lechner Ödön fasor 9.

Bank account number (HUF): 10402733-49555253-49571004

Bank account number (EURO): 10410400-00000190-03403570

IBAN (HUF): HU68104027334955525349571004

IBAN (EURO):         HU43104104000000019003403570

SWIFT:         OKHBHUHB

4.9. The Hotel is entitled to request from the Customer an appropriate amount of security (e.g. credit card guarantee, i.e. credit card pre-authorization, advance payment, deposit, insurance, deposit, surety, warranty, etc.) as specified in the individual contract, the amount and payment deadline of which depend on the respective order (e.g. the number of people in the group and/or the size of the event) and are specified in the respective individual contract. The provision of a credit card guarantee also includes permission for the Hotel to request a pre-authorization on the card and temporarily block the amount agreed as a guarantee on the card.

4.10. In the absence of a different agreement (e.g. a contract amendment before the Hotel performs the service), the Customer signing the contract will be the party to be invoiced. After performance and the issuance of the final invoice, the Hotel is not obliged to change the paying party or issue a new invoice.

4.11. The Hotel charges a 12% (twelve percent) service charge on the gross prices of à la carte lunch and dinner consumption in the restaurant and bar, as well as a 12% (twelve percent) service charge on the gross amount of all food and beverage services and conference packages incurred during banquet services.

4.12. In the case of any payment method, all costs related to the payment shall be borne by the Customer.

4.13. Pets: The hotel is not pet-friendly, pets are not allowed.

4.14. Children: Unless the Parties provide otherwise in a specific agreement:

4.14.1. Accommodation of children under 0-2 years old in the same room as their parents is free of charge.

4.14.2. The prices for accommodation and breakfast for children over 3 years of age are the same as the prices for adult guests.

4.14.3. The Guest is obliged to ensure that his/her children under the age of 14 (fourteen) are only allowed to stay in the Hotel under adult supervision.

4.15. If the Hotel and a third party (Intermediary or Authorized Person) have agreed on a brokerage fee (commission), the payment of this fee (commission) is subject to the Customer (obligor to pay) fulfilling all contractual (especially payment) obligations. The Hotel shall pay the brokerage fee/commission exclusively against the third party’s invoice within 15 (fifteen) banking days of its receipt. Unless otherwise agreed, the basis of the brokerage fee/commission shall be the net room price (excluding VAT, IFA) and excluding breakfast. The payment method shall primarily be by offsetting against the third party’s debt to the Hotel on any legal basis. If the third party has no debt, the Hotel shall pay the fee/commission, at its option, by direct bank transfer or by transfer through the brokerage system maintained by the intermediary. Unless otherwise agreed, the Hotel does not pay any fees/commissions for penalties (no show and late cancellation).

4.16. The Customer or Guest is entitled to pay for the services used by the Hotel in the following ways: gift voucher, cash, bank card, OTP, MBH, and K&H Széchenyi Pihenőkártya (SZÉP card), bank transfer.

4.17. Post-debit: The Hotel reserves the right to post-debit the credit card of the person liable for payment after check-out for amounts that were not yet known at the time of check-out (e.g. room damage, minibar consumption, breakfast consumed after check-out, etc.).

4.18. Guests staying in the same room are jointly and severally obliged to immediately pay the Hotel the fee calculated for guests staying in the room who were not notified to the Hotel.

4.19. The Customer who is not a permanent resident of Mezőkövesd and spends at least one night in the Hotel is obliged to pay the tourist tax (IFA). The rate of the IFA is 350,- HUF/person/night. The price of the service provided by the Hotel includes the amount of the IFA and VAT, these tax burdens are paid by the Hotel to the local government and tax authority entitled to tax revenues.

4.20. The Hotel is liable for damage to items that the Guest has placed in a designated or generally designated place in the Hotel or in his room, or that he has handed over to an employee of the Hotel who he may have considered entitled to receive his items. Based on the Hotel’s liability, the amount of compensation is a maximum of fifty times the daily room rate. The Hotel will not accept securities, cash or other valuables from the Guest for safekeeping under any circumstances. The Hotel is not liable for missing, forgotten or lost items in areas used by the Guests in common.

5. Cancellation and withdrawal of the Hotel

5.1. The hotel’s normal right of termination is excluded.

5.2. Hotel may terminate the contract in writing with immediate effect and claim compensation in the following cases of breach of contract by the Customer:

5.2.1. If the advance payment or other security is not paid by the deadline set by the Hotel. If the Customer has already paid a certain amount of advance payment and/or deposit, in the event of a no show, the Hotel is entitled to include the amount of this advance payment and/or deposit in the penalty amount;

5.2.2. If the Guest uses the room or event hall for purposes other than intended or causes damage;

5.2.3. If the Guest is under the influence of alcohol or drugs, intentionally or through gross negligence violates the Hotel’s safety, fire protection and other regulations, behaves rudely, threateningly, disturbs the peace or offends public morals towards the Hotel’s employees or other Guests, or exhibits other unacceptable behavior, or suffers from a contagious disease;

5.2.4. If bankruptcy, liquidation, receivership, compulsory receivership or any other procedure for the termination of the Customer has been initiated against the Customer;

5.2.5. If there is a change in the management or ownership structure of the Ordering Company or other organization.

5.2.6. The Hotel is entitled to withdraw from the contract for a valid substantive reason, in particular, for example, in the event that:

5.2.7. The performance of the contract becomes impossible due to force majeure or other external, unavoidable reasons not attributable to the Hotel;

5.2.8. The Hotel may have reasonable grounds to believe that the event intended to be held by the Customer may jeopardize the smooth operation, safety or public reputation of the Hotel.

5.3. If the Hotel wishes to exercise its right of withdrawal, it must immediately notify the Customer in writing and must refund the advance payment, other security, etc. received from the Customer to the Customer within 15 (fifteen) calendar days, however, the Customer’s claim for any compensation or indemnity is excluded.

5.4. In case of violation of the Hotel Rules, the person acting on behalf of the Hotel is obliged to call on the Guest to comply with the Rules. In case of repeated violation of the Rules, the Hotel may terminate the Contract with immediate effect and remove the Guests from the hotel room. In case of termination of the Contract due to the provisions of this paragraph, the Guests are obliged to immediately pay the Hotel the fee for the entire duration of the reservation.

6. Cancellation of the order by the Customer

6.1. The Contracts (especially the accommodation and event services) are valid for a specific period of time. The Contracts may only be amended in writing, with the consent of both parties. Unilateral amendments or additions made by the Customer or the Guest are invalid.

6.2. Hotel rooms can be occupied from 2 pm to 10 pm on the day of arrival and must be vacated by 10 am on the day of departure. Late check-out must be notified before booking. In case of check-out after 10 am, the Hotel is entitled to charge half of the daily rate of the room concerned by the reservation, and the Guest is obliged to pay it to the Hotel at the same time as the fee for the ordered service.

6.3. If the Customer or the Guest unilaterally decides to extend the service period, this can only be done with the Hotel’s prior, oral or written consent. In such a case, the Hotel is entitled to demand payment by the Customer of the consideration for the services for the originally contracted period before agreeing to the extension of the service period.

6.4. The Customer may cancel the services ordered in the contract at any time by means of a written declaration, but in any case must compensate the Hotel for the damage caused. The Hotel’s damage also includes the loss of financial benefit. The Customer is also obliged to pay the cancellation fee (under the title of failure penalty) set out in the individual Contract, which is tied to the date and amount of the cancellation.

6.5. In the absence of a different written agreement, in the case of ordering individual accommodation services, i.e. in the case of booking a maximum of 9 (nine) rooms for the same date, the penalty-free cancellation deadline is

6.5.1. For travel agency and wholesaler customers, 36 hours prior to arrival.

6.5.2. In the case of other corporate or natural person customers, 50 hours prior to arrival.

6.6. In the event of a no show – unless otherwise agreed in the individual contract – the Hotel is entitled to charge a penalty of 40,000 HUF – i.e. forty thousand forints – and the Guest is obliged to pay it to the Hotel within 3 days of the end of the date specified in the reservation. If the price of the service ordered by the Guest from the Hotel does not reach the amount of 40,000 HUF, the amount of the penalty is equal to the price of the service ordered by the Guest.

6.7. If the Customer or the Guest unilaterally decides to leave the room or event hall before the specified period, the Hotel is entitled to the full price of the service stipulated in the contract. This does not exclude the Hotel’s right to resell the room/event hall vacated prematurely.

6.8. If the performance of the contract is impossible due to Force Majeure or any other external unavoidable reason not attributable to the Customer, the Customer is entitled to withdraw from the contract without paying a cancellation fee. The Customer is obliged to provide credible evidence of the existence of Force Majeure or the other reason when making the withdrawal declaration. The Hotel will only accept evidence from an official source (e.g. official travel restrictions issued by the Ministry of Foreign Affairs of a given country, flight cancellation notice from an airline, etc.) as authentic.

7. Technical equipment and connections

7.1. The Customer may only connect his/her own electrical equipment (exception: telephone and portable computer, i.e. laptop charging cables) to the Hotel’s network with the prior written approval of the Hotel. The Customer shall be responsible for the costs of eliminating any malfunction or damage resulting from the use of such equipment.

7.2. The Hotel is exclusively entitled to rent audiovisual equipment and provide complex AV services in its conference department through its contracted partner. The Customer may use external AV equipment and external services only in the following cases:

7.2.1. if you wish to use your own audiovisual equipment and services (not equipment rented from another Hungarian service provider or services ordered) or

7.2.2. The Hotel is unable to provide the equipment or services of the quality or quantity requested by the Customer or

7.2.3. with the prior written consent of the Hotel.

The provision of technical equipment without complex services is considered an intermediary service and must be invoiced as such.

Complex entrepreneurial work provided as a subcontractor, i.e. the audiovisual planning and implementation of an event, can be billed to the Client as an audiovisual service.

7.3. The Hotel provides Guests with a key card to lock and open the room doors. In the event of damage or loss of the key card, Guests are obliged to immediately pay the Hotel a fee of HUF 5,000 for replacing the key card.

7.4. There are several fire extinguishers located on the territory of the Hotel, therefore smoking is only permitted in the designated smoking areas. The Guest is obliged to reimburse the amount of the claims made against the Hotel by the fire brigade arriving at the Hotel due to a fire alarm caused by the smoke caused by the Guest within 3 days from the date of charging the costs to the Hotel.

7.5. Some rooms have a safe for storing valuables. The surcharge for losing the safe key is 50,000 HUF, and the surcharge for losing the luggage locker key is 10,000 HUF, which amounts Guests are obliged to pay to the Hotel on the day the key in question is lost.

8. Special rules for events

8.1. The Hotel reserves the exclusive right to serve all food and beverages at the event. The Client or guests may not bring any food or beverages into the Hotel premises without the prior written consent of the Hotel. Any such agreement will result in an additional fee.
In the case of buffet-style meals, the Hotel will keep the food on the buffet table for a maximum of 3 hours to ensure that it remains of adequate quality and to ensure that the Hotel complies with the relevant HACCP regulations.

8.2. The import and display of decorative materials and accessories or other objects requires the prior written permission of the Hotel. The decorative material must comply with fire regulations in all its details.

8.3. It is prohibited to use nails, screws, or glue to attach objects to the walls or ceilings of event rooms or other hotel areas. The Customer shall be jointly and severally liable for any damage caused by the person causing the damage. Before the planned decoration of the Hotel’s venues, the Customer must consult with the Hotel to ensure compliance with fire protection and safety regulations.

8.4. Items brought into the Hotel premises must be removed immediately upon completion of the event, unless otherwise agreed in writing. Furthermore, the Hotel reserves the right to arrange for the removal and storage of items left behind at the expense, risk and expense of the Customer.

8.5. The Customer is responsible for the safekeeping of imported exhibition or other personal items in all event rooms and venues of the Hotel. The Hotel is not liable for their loss, damage or destruction, unless the damage is due to the intentional conduct or gross negligence of a Hotel employee.

8.6. The Hotel’s prior written approval is required for any advertisement, invitation, introductory talk, sales event, or similar publication in a newspaper mentioning the Hotel by name and including a photo of the Hotel. If publication takes place without such permission and this violates the Hotel’s essential interests, the Hotel is entitled to cancel the event and withdraw from the concluded contract(s). In such a case, the Customer shall bear the costs and any damages.

8.7. If the customer invites photographers or filmmakers to record the event, he/she must notify the Hotel’s Marketing Department in writing at least 5 working days in advance and must comply with the Hotel’s special terms and conditions.

9. Final provisions

9.1. Data protection:
When providing services, the Hotel acts in accordance with Act CXII of 2011 on the right to information self-determination and freedom of information and other Hungarian legislation related to data protection, as well as the data protection regulations prescribed by the Hotel. Detailed data management information is available on the Hotel’s website. By concluding the individual contract, the Customer expressly consents to the transfer of his personal data to the Hotel’s external debt management company in order to collect the debt, if the Customer has not paid the Hotel the consideration according to the individual contract despite the Hotel’s prior written request. If the Customer comments or expresses his liking by pressing the “Like” button on the Hotel’s Facebook or other social media page, the Customer’s personal data will be automatically transferred to Facebook (Meta) or other pages. By using the links provided on the Hotel’s website, the Customer consents to this data transfer.

9.2. Neither Party shall be liable for failure to perform its obligations under this Agreement due to force majeure, or for incomplete or delayed performance. Any event that affects the performance of the Agreement and which the Parties cannot influence through their activities shall be considered force majeure for the purposes of this Agreement. For the purposes of Sections 4.3. 1 .) and 5.6.
of these GTC , external, unavoidable (force majeure) causes shall include, but are not limited to, natural disasters, fires, explosions, strikes, interruptions of the Internet system, etc., in respect of which the Parties shall bear the costs and damages incurred by them.

9.3. If the Guest falls ill during his stay at the Hotel and is unable to provide himself with adequate medical care, the Hotel will offer medical assistance. In the event of the Guest falling ill and/or dying at the Hotel, the Hotel may claim appropriate compensation for the costs from the Guest’s relatives, heirs or the bill payer.

9.4. In relation to issues not or not sufficiently regulated in these GTC, the provisions of the current Hungarian Civil Code (currently Act V of 2013 on the Civil Code, hereinafter referred to as the Civil Code) and the Hungarian legislation in force shall prevail.

9.5. Complaints handling:
During their stay at the Hotel, the Guest has the right to make a complaint regarding the provision of services, which they can do in writing or by recording an oral complaint in the minutes. The Hotel is obliged to investigate the Guest’s written complaint in accordance with the applicable consumer protection regulations, provide a written response and initiate the necessary steps to handle the complaint.

9.6. The place of performance – unless the Parties agree otherwise – is 3400 Mezőkövesd, Hajnal u. 2. Settlement of disputes: Hotel and Customer will primarily attempt to settle any legal disputes out of court and will only turn to the competent court if this is unsuccessful.

9.7. In the event of any invalidity of any of these general terms and conditions, the remaining provisions of these general terms and conditions shall remain in effect.

9.8. The Hotel’s liability for damages:

9.8.1. The Hotel assumes liability for any damage suffered by the Guest that  occurred within the hotel due to the fault of the Hotel, its employees or agents.

9.8.2. The Hotel’s liability does not extend to damages that occurred due to unavoidable causes beyond the control of the Hotel, its employees or agents, or that were caused by the guest himself.

9.8.3. The Service Provider may designate areas in the hotel where Guests may not enter. The Hotel shall not be liable for any damage or injury that may occur in such areas.

9.8.4. The Guest must immediately report any damage suffered by him/her.

9.8.5. The Hotel is also liable for any damage suffered by the Guest due to the loss, destruction or damage of their belongings, if the Guest has placed them in a place designated by the Hotel or generally designated for this purpose, or in their room, or if they have handed them over to an employee of the Hotel who they may have considered entitled to receive their belongings. The amount of compensation for the Hotel’s liability is a maximum of fifty times the daily room rate. Any limitation or exclusion of liability exceeding this amount is null and void. (Civil Code Section 6:369 (1)) The Hotel is not liable for any movable property lost, forgotten or stolen in areas used by the Guests in common.

9.8.6. The Hotel is liable for securities, cash and other valuables if the Hotel has taken the item for safekeeping or has refused to take it for safekeeping. In this case, the burden of proof lies with the Guest. (Ptk. 6:369.§ (2))

9.9. Hotel excludes the application of Section 6:63. (5) of the Civil Code, so the customs and practices of their previous business relationship, as well as the customs of the business sector, do not become part of the individual agreement.

9.10. By concluding the individual agreement, the Parties certify that they have become familiar with and interpreted the provisions of these GTC during the consideration of the offer, and that they have individually negotiated all data and conditions deemed necessary.

9.11. By signing/entering into the individual agreement, the Parties declare that, pursuant to Section 6:78. (2) of the Civil Code, these GTC do not contain any terms that differ significantly from the usual contractual practice and the legal provisions applicable to the contract or from any clause of the contract previously applied between the parties. Any different terms have been set out in the individual agreement and have been expressly accepted.

9.12. Hotel details: Hajnal Hotel
Company name: “LÁZÁR OK” Hotel, Catering and Service Provider Limited Liability Company Company
seat: 1042 Budapest, Árpád út 41-43. 3rd floor, door 1.
Court maintaining the company register: Metropolitan Court of Justice Company
registration number: 01-09-462665
Tax number: 12068061-2-41
Legal representative: Sándor Lázár, managing director

This text was translated automatically. In case of any discrepancies, the Hungarian version shall prevail.